A FREE REPLY FOR SMALL SHOP OWNERS
by CX for Impact
"Refund me or I'll leave a bad review"
Sooner or later every small shop gets this message. Here's the reply to send: answer the problem, not the threat.
The first reply, with the fields to fill in
What to send if the buyer pushes back
What to post if the review goes up anyway
When to give in, and when to report the buyer
The Etsy and Amazon rules on review threats
FREE, ONE PAGE,
READY TO COPY
Download it right after you sign up
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Based on 15 years in customer support, 5 of them for an ecommerce business that also sold on Amazon. Platform rules checked in October and November 2026.
Val, CX for Impact
Not legal advice. Etsy and Amazon are trademarks of their respective owners. This page is not created or endorsed by them.
© 2026 CX for Impact · Valeria Borgese · VAT IT02028500896 - support@cxforimpact.com · Privacy notice